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Moto Planet | Return and Refunds

Returns

Doesn't fit or just not happy with it? You can return new, unused and unaltered products (excluding Powerbronze products) within 14 days of receipt.
Powerbronze products are made to order and may only be returned if the goods are faulty or were supplied incorrectly.
We reserve the right to refuse to offer a refund or to offer only a partial refund if an unwanted or unsuitable product is returned to us showing signs of having already been fitted or used.
Any returned products that have been supplied correctly by ourselves in the first instance and returned damaged or not in their original packaging will be subject to a restocking fee or may be sent back to the customer.

To start a return please visit: Return Application

 

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. Once your return has been approved and processed, we will issue a full refund to your original payment method, which will arrive within 3-5 working days.

 

Return Shipping

Returns shipping will not be covered by us and must be arranged by the customer. We recommend shipping with a method that includes tracking and insurance for your return shipment.

 

Order Cancellation / Modifications

If you change your mind, act quickly! We turn around and process orders extremely quickly. However, if our warehouse has dispatched your order, we can not update or change your order. You can edit or cancel an order by getting in contact with us via: Contact Us

 

Exchanges

If you would like to exchange your product, then please send us a message via: Contact Us

 

Made To Order Products

If a special order is made (e.g. not a stock item) at the customer's request and then the customer cancels their order after the product has already been shipped to/received by us, but before we ship the product on to them, we reserve the right to charge a 25% handling and stocking fee. This is due to the fact that we are unable to return stock to the manufacturer once delivered unless there is a genuine fault with the product.

 

Painted Products

Our suppliers strive for the perfect colour match for each and every one of their painted products. However, we need to make our customers aware that our long experience in this field has taught us that it is impossible to guarantee a 100% colour match. Lighting and individual perception of a painted surface and its colour all play a part. We, therefore, reserve the right to decline a return request based on a query relating to colour match.
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